TLC Solutions is committed to safeguarding the personal information entrusted to us by our clients. We manage your personal information in accordance with British Columbia’s Personal Information Protection Act and other applicable laws. This policy outlines the principles and practices we follow in protecting your personal information.
This policy applies to TLC Solutions and to any person providing services on our behalf. A copy of this policy is provided to any client on request.
By consenting to receive text messages from us, you have agreed to the items within this SMS Privacy Policy, as well as our SMS Terms and Conditions, General Terms and Conditions and General Privacy Policy, incorporated herein by reference.
When you sign up for our SMS/texting services, we may collect the following personal information:
We use your personal information we collect for the following purposes:
We do not share, sell, or trade your personal information to third parties or affiliates for marketing purposes. We share your personal information only for the purpose for which the information was collected, except as authorized by law.
You may opt out of receiving SMS/Text messages from us at any time by:
We make every reasonable effort to ensure that personal information is accurate and complete. We rely on individuals to notify us if there is a change to their personal information that may affect their relationship with our organization. If you are aware of an error in our information about you, please let us know and we will correct it on request wherever possible. In some cases, we may ask for a written request for correction.
We protect personal information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well as any unauthorized access to personal information.
We use appropriate security measures when destroying personal information, including shredding paper records and permanently deleting electronic records.
We retain personal information only as long as is reasonable to fulfil the purposes for which the information was collected or for legal or business purposes.
If you have a question or concern about any collection, use or disclosure of personal information by TLC Solutions, or about a request for access to your own personal information, please contact [email protected].
If you are not satisfied with the response you receive, you should contact the Information and Privacy Commissioner of British Columbia:
Office of the Information and Privacy Commissioner of Canada
30 Rue Victoria, Ottawa, QC K1A 1H3
Toll-free: 1-800-282-1376
